Contact Us
If you need assistance while using Wild Tokyo Casino services, you may contact our support team through the secure contact form available on wildtokyo.com.
Please provide your name, a valid email address and a detailed description of your request so our support specialists can assist you as efficiently as possible.
Customer Support Availability
Wild Tokyo Casino customer support operates 24/7.
We aim to respond to most enquiries within one business day, although response times may vary depending on request complexity and support volume.
For urgent matters relating to gameplay, account access, deposits or withdrawals, live chat support may also be available while logged into your account.
Support Contact Information
- General Account Support: [email protected]
- General Information & Feedback: [email protected]
- Payments & Withdrawals: [email protected]
Verification & Security Notice
For your security, please do not send full payment card numbers or highly sensitive financial information via email or contact forms.
Where verification is required under KYC or anti-money laundering procedures, our team may request documents through secure upload channels available in your account area.
Complaints & Dispute Resolution
If you wish to submit a complaint regarding Wild Tokyo Casino services, please contact our support team with the following information:
- Your full name and registered username
- The email linked to your account
- A detailed explanation of the issue
- Relevant transaction IDs or game details
- Supporting screenshots or documentation where applicable
We aim to review and respond to complaints within fourteen (14) days, although complex cases may require additional investigation time.
Some disputes involving bonuses, wagering requirements or game outcomes may require technical verification from software providers or payment partners.
Privacy & Communication
By contacting Wild Tokyo Casino, you acknowledge that:
- Your communications may be recorded and stored for compliance, support and security purposes.
- We may need to verify your identity before discussing account-specific information.
- Support is primarily provided in English.
Responsible Gambling Support
If you require assistance regarding responsible gambling tools, including deposit limits, session controls, time-outs or self-exclusion, please contact our support team or visit the Responsible Gaming section of the website.
Wild Tokyo Casino encourages all players to gamble responsibly and seek professional support where necessary.
Legal & Licensing Information
Wild Tokyo Casino operates internationally under a Curaçao gaming licence.
The platform does not hold a provincial gambling licence in Canada. By using the website, players confirm that online gambling is permitted within their jurisdiction and that they meet the legal age requirements applicable in their province or territory.
Important Notice
By contacting or using Wild Tokyo Casino services, you confirm that you have reviewed and accepted our:
- Terms & Conditions
- Privacy Policy
- Responsible Gaming Policy
- Bonus Terms and Conditions
Last Updated: May 2, 2026