Privacy Policy
This Privacy Policy explains how Wild Tokyo Casino collects, uses, discloses and protects personal information of players and website visitors.
This policy applies to all users who access the Wild Tokyo Casino website, create an account, participate in games or otherwise interact with our services.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Effective date: May 2, 2026
Who We Are
Wild Tokyo Casino is operated by GBL Solutions N.V., a company incorporated under the laws of Curaçao.
- Legal Entity: GBL Solutions N.V.
- Company Number: 155090
- License: 8048/JAZ2020-074
- Jurisdiction: Curaçao
Ramtinar Techconsult Limited, registered in Cyprus, may process certain payment and support operations on behalf of Wild Tokyo Casino.
Contact Information
- Website: https://wildtokyo.com
- Support: [email protected]
- General Enquiries: [email protected]
- Payments: [email protected]
- Privacy Contact: [email protected]
Information We Collect
Identification & Contact Data
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Account username and ID
- Identity verification documents
Account & Gaming Data
- Account settings and preferences
- Login history and session activity
- Betting and gaming history
- Bonuses and wagering activity
- Customer support communications
Technical & Device Data
- IP address
- Approximate geolocation
- Browser type and operating system
- Device identifiers
- Website interaction data
Payment & Financial Data
- Payment method details
- Deposit and withdrawal history
- Chargebacks and refunds
- Transaction verification results
Sensitive payment information may be securely processed directly by PCI-DSS compliant payment providers.
Cookies & Tracking Technologies
Wild Tokyo Casino uses cookies and similar technologies to improve website functionality, analyse traffic and support marketing activities.
Types of Cookies
- Essential Cookies: Required for login sessions and website functionality.
- Preference Cookies: Store language and user preferences.
- Analytics Cookies: Help measure website performance and usage.
- Advertising Cookies: Support marketing and personalised promotions.
Users can manage or disable cookies through browser settings where permitted by applicable law.
How We Use Your Information
We use personal information for legitimate business and operational purposes, including:
- Creating and managing player accounts
- Providing casino and gaming services
- Processing deposits and withdrawals
- Identity verification and fraud prevention
- Compliance with legal and regulatory obligations
- Responsible gambling monitoring
- Customer support and communication
- Marketing and promotional campaigns
- Improving website functionality and security
Legal Basis for Processing
Depending on the situation, Wild Tokyo Casino processes personal data based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- User consent where required
Sharing & Disclosure
Wild Tokyo Casino does not sell personal information to third parties.
However, information may be shared with:
- Payment service providers
- Identity verification providers
- Fraud prevention and AML services
- Hosting and cloud service providers
- Gaming software suppliers
- Regulators and law enforcement authorities where legally required
International Data Transfers
Because Wild Tokyo Casino operates internationally, personal data may be transferred to and processed in jurisdictions outside Canada, including Curaçao, Cyprus and other countries where service providers are located.
Appropriate technical and contractual safeguards are implemented to protect transferred information.
Data Retention
Personal information is retained only for as long as necessary to fulfil operational, legal and regulatory requirements.
- Account and KYC data: typically up to 5 years after account closure
- Financial and transaction records: minimum 5 years
- Support records: up to 5 years
- Technical logs: several months to 2 years
When retention periods expire, information is securely deleted or anonymised.
Your Privacy Rights
Depending on applicable laws, users may have rights regarding their personal information, including:
- Right of access
- Right to correction
- Right to deletion
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
Requests can be submitted to [email protected].
Data Security
Wild Tokyo Casino applies technical and organisational security measures designed to protect personal data from unauthorised access, disclosure or misuse.
- SSL/TLS encryption
- Role-based access controls
- Secure hosting infrastructure
- Fraud monitoring systems
- Security audits and testing
While no system can guarantee absolute security, we follow recognised industry standards to protect player information.
Marketing Communications
Players may receive promotional emails, bonuses and marketing messages where permitted by law or where consent has been provided.
Users may unsubscribe from marketing communications at any time through account settings or unsubscribe links.
Responsible Gambling Data
Wild Tokyo Casino may process information related to responsible gambling tools, including:
- Deposit limits
- Time-outs
- Self-exclusion requests
- Behavioural risk indicators
This information is processed to support safer gambling practices and compliance obligations.
Complaints & Privacy Requests
If you have questions, complaints or privacy-related requests, please contact:
- Privacy: [email protected]
- Support: [email protected]
- Website: https://wildtokyo.com
We aim to respond to valid requests within 30 days.
Policy Updates
Wild Tokyo Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices or technology.
Material updates may be communicated through email notifications or website announcements.
Continued use of the website after updates become effective constitutes acceptance of the revised Privacy Policy.
Last Updated: January 2026