Responsible Gaming
Responsible gaming at Wild Tokyo Casino is based on the principle that online gambling should remain a form of entertainment and never become a solution to financial, emotional or personal difficulties.
Our goal is to help players stay informed, recognise early warning signs of problematic gambling behaviour and use practical tools to maintain control over their gaming activity.
Wild Tokyo Casino is committed to promoting safer gambling practices through responsible gaming tools, educational information and access to professional support services for players in Canada.
Risk Awareness
Gambling always carries a risk of financial loss. For some individuals, gambling may become difficult to control and develop into harmful behaviour.
The following signs may indicate that gambling is becoming a problem:
- Spending more money or time gambling than originally planned.
- Thinking about gambling constantly during work, studies or family activities.
- Trying to recover losses by increasing bets or continuing to play.
- Using money intended for bills, rent or essential expenses to gamble.
- Feeling stress, anxiety, guilt or frustration related to gambling.
- Hiding gambling activity from family or friends.
- Neglecting responsibilities, relationships or hobbies because of gambling.
- Using gambling as an escape from emotional or personal difficulties.
If you recognise several of these warning signs, we strongly recommend using our responsible gaming tools and contacting professional support services.
Self-Assessment Questions
Consider the following questions honestly based on your behaviour during the last 12 months:
- Have you spent more money on gambling than intended?
- Have you tried to recover losses by continuing to gamble?
- Have you borrowed money or delayed paying bills to gamble?
- Have you felt anxious, guilty or depressed after gambling?
- Have you hidden gambling activity or losses from others?
- Have friends or family expressed concern about your gambling?
- Have you found it difficult to stop gambling once you started?
If you answered “yes” to two or more questions, consider setting limits, taking a break from gambling or seeking professional support.
Responsible Gaming Tools
Deposit Limits
Players can set daily, weekly and monthly deposit limits within their account settings.
- Log in to your account.
- Go to “Responsible Gaming” or “Account Settings”.
- Select “Deposit Limits”.
- Choose your preferred limit amounts.
- Save your settings.
Lowering limits usually takes effect immediately. Requests to increase limits may be subject to a cooling-off period.
Session Reminders & Time Limits
Players may activate session reminders and time management tools to help monitor gambling activity.
- Session reminders during gameplay.
- Daily or session-based time restrictions.
- Automatic logout after reaching selected limits.
Time-Out
Players who want a short break from gambling may request a temporary “Time-Out” period.
- 24 hours
- 48 hours
- 7 days
- 30 days
During a time-out period, players cannot deposit funds or place bets.
Self-Exclusion
Self-exclusion allows players to block access to their account for a defined period or permanently.
How to Request Self-Exclusion
- Log in to your account.
- Open the “Responsible Gaming” section.
- Select “Self-Exclusion”.
- Choose the exclusion period.
- Confirm your request.
Available exclusion periods may include:
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent exclusion
During self-exclusion, access to gambling services, deposits and betting functions will be disabled.
Support Resources in Canada
Free and confidential gambling support services are available across Canada.
ConnexOntario
Phone: 1-866-531-2600
Website: https://www.connexontario.ca
GameSense
Website: https://www.gamesense.com
Responsible Gambling Council
Website: https://www.responsiblegambling.org
Gamblers Anonymous
Website: https://www.gamblersanonymous.org
Blocking Software
Players may also use gambling blocking software for additional protection:
- Gamban — https://gamban.com
- BetBlocker — https://betblocker.org
Help for Family & Friends
Gambling problems can also affect family members and close friends. If someone close to you may be experiencing gambling-related harm:
- Talk calmly and supportively.
- Avoid judgement or accusations.
- Encourage professional help and self-exclusion tools.
- Protect your own financial and emotional wellbeing.
Operator Commitment
Wild Tokyo Casino is committed to promoting responsible gambling practices and maintaining a safer gaming environment for Canadian players.
Our systems may monitor gambling activity for signs of risky behaviour, including:
- Frequent deposits or rapid spending patterns.
- Extended gambling sessions.
- Repeated requests to increase limits.
- Patterns associated with chasing losses.
Where appropriate, players may receive reminders about responsible gaming tools or recommendations to seek professional support.
Updates
This Responsible Gaming page may be updated periodically to reflect changes in policies, tools, regulations or support services.
Players are encouraged to review this page regularly for the latest information.
Contact Us
If you have questions regarding responsible gaming tools, limits or self-exclusion, please contact our support team.
Support E-mail: [email protected]
General Information: [email protected]
Payments Support: [email protected]
Important Disclaimer:
Gambling should always remain a form of entertainment. Wild Tokyo Casino provides responsible gaming tools and support resources, but ultimate responsibility for gambling decisions rests with the player.